01Who we are
Nvoy Group (“Nvoy,” “we,” “us”) is a New Jersey business that provides Sofia, a bilingual AI phone agent, to businesses such as home-service companies, medical and dental offices, law firms, and other professional services. This Privacy Policy explains how we collect, use, and protect information through our website, nvoygroup.com, and through our service. Questions? Email contact@nvoygroup.com.
02Information we collect
Information you give us
When you use our contact form, call us, or email us, we collect what you share — such as your name, business name, type of business, phone number, preferred language, and message.
Call information handled by Sofia
When Sofia answers calls on behalf of one of our business customers (for example, a medical office, law firm, or home-service company), we process information from those calls, including call audio, transcripts, call summaries, the caller's phone number, and details the caller provides — such as name, address, and the reason for their call. We process this information on behalf of that business customer to provide the service.
Website analytics
We may collect basic, aggregated information about how our website is used, such as pages visited, device and browser type, and approximate location derived from IP address. Your language choice (English or Spanish) is saved in your own browser.
03How we use information
- To respond to your inquiries and provide quotes.
- To provide, operate, maintain, and improve the service.
- To deliver call summaries and caller details to the business owner whose line Sofia answered.
- To book appointments and transfer urgent calls, as configured by the business owner.
- To keep our service secure and comply with legal obligations.
04Call recording and transcription
Calls answered by Sofia may be recorded and transcribed. Recordings and transcripts are used to provide the service to the business owner, to create call summaries, and to improve service quality.
Our business customers are responsible for giving callers any notice required by applicable law.
05Service providers
We use trusted third-party service providers to operate the service — for example, providers of phone and telecommunications services, AI and speech processing, scheduling and calendar tools, email, website hosting, and form handling. These providers process information only as needed to perform services for us.
06We do not sell your information
We do not sell personal information.
Mobile phone numbers and SMS consent information are not shared with third parties or affiliates for marketing or promotional purposes.
We may disclose information if required by law, to protect our rights or the safety of others, or as part of a business transfer such as a merger or acquisition.
07Data retention
We keep information only as long as reasonably needed for the purposes described in this policy, to provide the service to our business customers, or as required by law. When it is no longer needed, we delete or de-identify it.
08Security
We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
09Your choices: access and deletion
You may ask to access, correct, or delete personal information we hold about you by emailing contact@nvoygroup.com. If your information was collected during a call to one of our business customers, we may direct your request to that business or work with them to respond. You can opt out of text messages at any time by replying STOP.
10Children's privacy
Our website and service are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.
11Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page.
12Contact us
Nvoy Group · New Jersey
Email: contact@nvoygroup.com
Phone: (816) 684-3919
Web: nvoygroup.com