01Agreement
These Terms of Service (“Terms”) apply to your use of nvoygroup.com and the services provided by Nvoy Group (“Nvoy,” “we,” “us”), a New Jersey business. By using our website or services, you agree to these Terms. If you are a business customer, your signed service agreement also applies; if it conflicts with these Terms, the service agreement controls.
02The service
Nvoy provides Sofia, a bilingual (English and Spanish) AI phone agent for businesses. Depending on how it is set up for your business, Sofia can answer forwarded calls, identify what the caller needs, flag urgent calls and transfer them to a number you choose, book appointments on your calendar, capture caller details, and send you call summaries. We install and configure the service for you.
03Your responsibilities
- Give us accurate, complete, and current information about your business, services, hours, service area, and what counts as an emergency — and tell us when it changes.
- Use the service only for lawful purposes and in compliance with all applicable laws, including laws on call recording, telemarketing, and text messaging.
- Inform your callers that calls may be answered by an AI assistant and may be recorded, where the law requires it.
- Keep your account details, forwarding settings, and transfer phone number up to date, and answer or return transferred calls.
- Review call summaries and bookings, and confirm appointments with your customers as needed.
- Tell us before setup if your business is subject to special privacy or confidentiality rules — for example, health-privacy laws such as HIPAA, or attorney–client confidentiality — so we can discuss whether and how the service fits your obligations. You remain responsible for meeting those obligations.
04AI limitations
Sofia is an automated AI system. She may misunderstand callers, make mistakes, or fail to recognize an urgent situation. You are responsible for reviewing her work and for the services you provide to your customers.
Sofia does not provide medical, legal, financial, or other professional advice.
Sofia is not a substitute for emergency services. Anyone with a life-threatening emergency — such as a fire, gas leak, or medical emergency — should hang up and call 911.
05Payment and minimum term
Pricing, payment terms, and the minimum service term are set out in each client's service agreement.
06Availability
We work to keep the service running 24/7, but it depends on third-party phone, internet, and software providers. We do not guarantee that the service will be uninterrupted, error-free, or available at all times. We may perform maintenance or make changes to improve the service.
07Disclaimer
Except as expressly stated in your service agreement, the website and services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, to the fullest extent permitted by law.
08Limitation of liability
To the fullest extent permitted by law, Nvoy will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost jobs, or lost data, arising from or related to the website or services — including missed, misrouted, or mishandled calls or appointments. Our total liability for any claim related to the services will not exceed the amount you paid us for the services in the three (3) months before the event giving rise to the claim.
09Termination
Either party may end the service as described in the service agreement. We may suspend or terminate the service immediately if you use it unlawfully, fail to pay, or materially breach these Terms. Sections that by their nature should survive termination — such as disclaimers, limitation of liability, and governing law — will survive.
10Changes to these Terms
We may update these Terms from time to time. When we do, we will change the “Last updated” date at the top of this page. Continued use of the website or services after changes means you accept the updated Terms.
11Governing law
These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-law rules. Any dispute will be handled in the state or federal courts located in New Jersey.
12Contact us
Nvoy Group · New Jersey
Email: contact@nvoygroup.com
Phone: (816) 684-3919
Web: nvoygroup.com